Gorilla FAQ


Q1. How to setup an online account.

A1. It’s easy. First, shop. When shopping, place your items in your cart. In the checkout process, you will be prompted as to being an “Existing customer,” or a “New customer.”

Next, keep shopping. Each time you see an item you wish to purchase, hit the ADD TO CART button to put it in your cart.

When you are finished shopping, and want to check out, you will be prompted to log in or create an account. Choose as to whether you are a new customer or an existing customer.  The next time you shop with Gorilla Cigars, it will be easy since you are now part of the Gorilla Cigars family.

Not buying today, but want to be remembered, simply go to the account page, fill out your account information on the new Customer Sign Up Page.

Q2. Does GorillaCigars.com ship outside of the United States?

A2. No. Only to customers in the United States and those members of the military with APO/FPO overseas addresses.

Q3. Do we sell Cuban cigars?

A3. No. Gorilla Cigars wishes to remain cage-free. However, we stand ready to recommend cigars of equal quality. Just give us a call at 561-757-8998.

Q4. Do we sell cigarettes?

A4. No. Cigars only.

Q5. Does GorillaCigars.com verify age?

A5. Yes. GorillaCigars.com makes every effort to only sell cigars to adults while committed to protecting consumers privacy and identity. To this effort, GorillaCigars.com uses agy.

Q6. How soon does an order get shipped, and when will I be getting delivery?

A6. We will send you notifications via email with updates and tracking info.

Q7. How do I cancel an order?

A7. Please call us directly, or send an email to gorilla@gorillacigars.com

Q8. Will GorillaCigars.com recommend a cigar?

A8. Definitely! From a new consumer to a connoisseur, the Gorilla stands at the ready. Call 561-757-8998, or email gorilla@gorillacigars.com for suggestions.

Q9. What if my purchase arrives damaged?

A9. Call/email Customer Service to resolve the problem.

Q10. What is GorillaCigar.com’s Return Policy?

A10.  Return Policy

Q11. How does GorillaCigars.com ship?

A11. You, the purchaser determine what method of shipping. All cigars are shipped from our humidified warehouse, securely.